FAQs

 

Got a Question?

Check below we might have an answer ready and waiting for you. Can't find it? Contact us and we will get back to you with an answer within 24 hours

 
ABOUT

 

What are you all about?

Petpacks is a home delivery service that brings a selection of pet treats and toys straight to your front door.

 

Whether you subscribe to our quarterly delivery service, or choose a special one off pack, your pet will be overjoyed with their box full of the best toys, treats and surprises which we personally select and pack just for them!

How do I join PetPacks?

To check out subscription offers sign up here

 

Looking to buy a gift for a friend? No worries! You can find one off PetPacks and specialty boxes here

Will you tell me what's coming in my PetPack?

Each box is a surprise! If we have a featured brand or theme you can read about it in the pawpost, our quarterly newsletter. Subscribe to the pawpost here.

 

You can always be assured the goodies in your box will be specially picked to suit your pet. You’ll love discovering new brands and personal favourites each month.

 

My pet is huge/tiny, does PetPacks cater for me?

All our dog petscription boxes come in various size ranges. Just select the size of your dog before adding the product to your cart.

 

While we dont specifically cater for the size of your pet in our specialty boxes we aim to provide products that suit the teeniest tiniest to the humungous and everything in between.

 

Can’t find what you’re after? Please feel free to contact us and let us know what we’re missing.

Is there a deadline for ordering next quarters PetPack?

Cut-off for the petsrciption boxes close on the 1st of March, June, September & December respectively.

What charities does PetPacks support?

PetPacks is in the business of loving animals, and that means we love to give back to our furry friends. We donate 10% of our profits to No-Kill shelters and rescue groups across Australia. 

 

Got a great shelter or rescue group that we can support? Contact us and let us know the details.

How do I know my pet will like PetPacks?

We search high and low for the best quality and variety of treats, toys and everything in between for your beloved pet. We are proud pet owners and lovers ourselves and have an army of furry friends that help us make the final selections so that we can be confident your furry friend will love their packs too!

What's the cheapest petscription?

Overall the 12 month petscription is the cheapest option. You save over 10% on each quarterly box by subscribing this way.

How can I contact you?

Easy Peasy, just hit us up here and we will get back to you within 24 business hours.

Why can’t I find a box for my pet?

Whilst we currently only offer boxes aimed at dogs and cats we strive to be able to cater to all types of domestic pets.

 

Can’t find what you’re after? Please feel free to contact us and let us know what we’re missing 

 
PETSCRIPTIONS

 

What is a petscription?

It's only the best way to show your pet how much you love and appreciate them. We deliver a box of goodies straight to your door just for them.

 

Our petscription service offers four payment plans with options to sign up for 3 (1 box), 6 (2 boxes) or 12 months (4 boxes). The longer the subscription, the better the value.

 

If your circumstances change you can cancel your renewal at anytime.

What's the cheapest petscription?

Overall the 12 month petscription is the cheapest option. You save over 15% on each box by subscribing this way.

Is there a deadline for ordering next quarters PetPack?

Cut-off for the quarterly petsrciption boxes close on the 1st of March, June, September & December respectively.

Why can’t I find a box for my pet?

Whilst we currently only offer boxes aimed at dogs and cats we strive to be able to cater to all types of domestic pets.

 

Can’t find what you’re after? Please feel free to contact us and let us know what we’re missing 

Can I buy a PetPack for a gift/one off?

Absolutely!

 

Want a gift? PetPacks are for sharing. We have a great variety of Specialty boxes for new pets, birthdays and other celebrations and everything inbetween. We have a variety from ‘less to luxe’.

GIFTS/COUPONS

Can I buy a PetPack for a gift/one off?

Absolutely!

 

Want a gift? PetPacks are for sharing. We have a great variety of Specialty boxes for new pets, birthdays and other celebrations and everything inbetween. We have a variety from ‘less to luxe’.

Is there a deadline for ordering next quarters PetPack?

Cut-off for the quarterly petsrciption boxes close on the 1st of March, June, September & December respectively.

Why can’t I find a box for my pet?

Whilst we currently only offer boxes aimed at dogs and cats we strive to be able to cater to all types of domestic pets.

 

Can’t find what you’re after? Please feel free to contact us and let us know what we’re missing

PAYMENT

What payment options do you offer?

You can pay for your PetPack using Visa & Mastercard via PayPal or through your PayPal account.

 

When will I be billed?

Your initial payment is processed on the day you join PetPacks and are renewed according to the plan you selected.

 

Why was my petscription renewed?

Petscriptions are a subscription that renews automatically every cycle. We want to make sure our addicted pets don't miss a single PetPack! We try to make this apparent on the site when you order but sometimes it gets missed!

 
How can I update my billing/shipping information?

Simply contact us to update any personal details to ensure you keep getting your Petscriptions.

 

What about cancellations?

You can cancel your PetPacks subscription at any time. Discounted packs or prepaid subscriptions can be cancelled but are not refundable.

 

Maybe consider holding your subscription instead of cancelling. Whether you are on holidays or just need a break, you are able to hold subscriptions for up to 3 months at a time. Simply Contact Us to arrange a hold.

 

Can I have a free PetPack?

Unfortunately we are unable to offer free samples in order for us to be able to give back to our animal crusaders in our nominated charities each and every month.

What about returns/exchanges?

For faulty goods we will accept returns or exchange.

 

For change of mind we are unable to offer credits or exchange. Please feel free to contact us for further discussion.

Is there a deadline for ordering next quarters PetPack?

Cut-off for the quarterly petsrciption boxes close on the 1st of March, June, September & December respectively.

DELIVERY

 

Where does PetPacks deliver?

PetPacks deliver Australia wide. 

 

All our petscription and specialty boxes include FREE delivery to standard Australian addresses.

 

Store purchases under $80 will incure a $15 delivery charge to standard Australian addresses.

 

Outside Australia? Contact us to find out if we can deliver to your country and for prices

 

I live outside Australia, Can I get PetPacks?

Contact us to find out if we can deliver to your country and for prices.

 

What are my delivery options?

PetPacks can deliver to all residential and business addresses within Australia.

 

Unfortunately at this stage PetPacks cannot be delivered to PO Box addresses.

 

When will it get here?

Quarterly Subscription packs are sent out on the 15th of March, June, September and December and take approx. 2-10 working days to get from us to you.

 

Specialty Boxes are sent the day after your payment is recieved. 

 

Orders are sent via Australia Post or Startrack Courier service.

 

Can I track the delivery?

Absolutely! Once your pack has been dispatched we will send you an email with your tracking details so you and your fury friend can check on its progress. 

Is the delivery carbon neutral?

We are so glad you asked. Yes it is! Sendle are 100% carbon neutral and that is why we choose to send our boxes with them 

 
 
 
 
My PetPack hasn't arrived, What do I do?

Oh No! Contact us as soon as possible so we can look into it further for you

 

Why am I being charged Shipping?

Shipping is payable on all store purchases under $80.

I LOVE IT. HOW DO I GET MORE?
 
How can I get more of this amazing product?

Check out our store to purchase more of the products your pet loves.

 

Not there? Contact us to find out where you are able to get your hands on some of it.

 
 
 
 
 
 
 

 Photo courtesy of @jessandmaya 

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© 2014 by PetPacks Australia